Privacy Policy

1. Who We Are

This Privacy Policy explains how SongMemory collects, uses and protects information when you visit our site, request a personalized song or contact our team.

By using our services, you agree to the practices described here. If you disagree, please don't use the site or submit personal information.

2. Information We Collect

We collect only what's necessary to deliver and improve SongMemory.

Information you provide

When placing an order or contacting us, you may provide us with:

• Contact details (name, email)
• Order details (recipient's name, occasion, timelines)
• Creative content (story, memories, messages, nicknames)
• Content of communications (questions, comments, revision requests)

Payment information

Payments are processed by a trusted third-party provider. We only receive payment confirmation and order identifiers. We do not store full card numbers on our servers.

• Transaction IDs and payment status
• Records for tax and accounting purposes

Usage and device data

When you visit the site, we may automatically collect:

• IP address, browser type and operating system
• Pages visited and time spent
• Referral URLs and approximate location

Sensitive information

Your story may include personal details. Avoid sharing unnecessary sensitive information (such as documents or financial data). If you do include sensitive data, we will handle it carefully and use it only to fulfill your order.

3. How We Use Information

• Create your personalized song and deliver it securely
• Communicate with you about your order, revisions and support
• Improve our creative process and the site experience
• Detect and prevent fraud and security incidents
• Comply with legal obligations

4. Advertising and Tracking

We use third-party analytics tools to measure the performance of our advertising campaigns and understand how users reach our site. These tools may collect data about your browsing for analysis and to display relevant ads.

You can opt out of Meta tracking through Facebook's privacy settings or by using tracker-blocking extensions in your browser.

5. How We Share Information

We do not sell your personal information. We share only what's necessary to operate SongMemory.

Service providers

We use trusted providers for:

• Payment processing
• Email delivery
• Hosting and infrastructure
• AI-powered music generation
• Streaming platform distribution (Song on Streaming Platforms add-on)
• Advertising

Legal requirements

We may disclose information when required by law, regulation or court order.

Business transfers

If we're involved in a merger or acquisition, your information may be transferred as part of the transaction. We'll notify you of any significant change.

6. Cookies

We use cookies and similar technologies for:

• Essential site functionality
• Remembering user preferences
• Usage and performance analytics
• Advertising and campaign tracking

7. Data Retention

We retain personal information only for as long as necessary:

• Order records for accounting and support
• Creative briefs to complete orders and revisions
• Analytics data in aggregate form whenever possible

8. Security

We use access controls and encrypted connections to protect your information. No system is 100% secure. Contact us if you believe your information has been compromised.

9. Authenticity, Data Security and Fraud Prevention

As a security and data protection safeguard, we inform you that the only official SongMemory site is https://songmemory.app, the only official contact email is hellosongmemory@gmail.com, and the only official Instagram profile is @songmemoryapp. Personal data related to our services is collected only through the official site, the order, payment and tracking pages linked to that domain, or through the official email when a user contacts the team.

SongMemory does not request passwords, documents, full card details, authentication codes, payments or sensitive information through unofficial profiles, pages, domains, messages or contacts. It also does not request payments through bank accounts, links or payment methods belonging to third parties.

Any other domain, profile, page, ad, email, phone number or contact posing as SongMemory has no connection, authorization or valid representation of the brand, unless expressly confirmed through the official channels indicated in this Policy.

Before making payments or sharing personal data, the user must carefully verify that the URL they're accessing is the official one. SongMemory is not responsible for transactions, payments, data disclosure, losses or damages resulting from fake sites, cloned pages, fraudulent profiles, misleading ads or unofficial contacts that improperly use the SongMemory name, visual identity or brand.

10. Your Rights

Under applicable data protection laws, you have the right to:

• Access, correct or delete your personal information
• Request a copy of your data (portability)
• Object to or restrict certain processing
• Unsubscribe from marketing emails by replying to any email with "unsubscribe"

To exercise your rights, contact us at: hellosongmemory@gmail.com

11. Children's Privacy

SongMemory is not directed at children under 13 and does not knowingly collect personal information from children. If you believe a minor has submitted data, contact us to have it removed.

12. Changes to This Policy

We may update this Privacy Policy periodically. In the event of significant changes, we will publish the updated version and revise the "Last updated" date.

13. Contact

Questions or requests related to privacy:

📧 hellosongmemory@gmail.com

We respond within 2 business days.